Frequently Asked Questions

For safety purposes, we will not load a vehicle beyond it's rated capacity.  For example, the 14 passenger limo will only accommodate up to 14 passengers. 

We require a 50% nonrefundable deposit to hold your date and time.  If for some reason you need to cancel your reservation, we will be happy to reschedule your reservation to a different date, upon availability, at no additional cost. 

If you cancel within 4 hours of the reservation it is charged at the full rate with no refund. 

All deposits are NON-refundable. A 50% deposit to hold your date and time is required at the time of reservation. Cancellation of a reservation will forfeit the deposit. Service may be rescheduled on a mutually agreed upon later date.  

We require a credit card on file on ALL reservations for incidentals.  We do accept money orders, cash, or check (if time allows for clearing), for the actual payment and deposit for your reservation.  

Our Red Carpet service is a standard feature for all wedding and prom packages.  We will also provide Red Carpet service for any special event upon request and availability.

NO limo company in Iowa can provide alcohol to their patrons according to the Iowa law.  We can however set-up a time to meet and receive the alcohol you plan to supply and have the limousine stocked with ice for your convenience. 

Yes.  We will be waiting for you in baggage claim after you get off of your flight.

Please review the following terms & conditions pertaining to your reservation with service from Xquisite Limo.  

Online bookings can be made at www.XquisiteLimo.com. Online reservations must be made at least 12 hours in advance. You can make reservations online 24/7 or by calling 319-929-5466. Confirmations are emailed to you per reservation. To secure a vehicle and create a reservation, a major credit card is required and will be pre-authorized. By providing your credit card information you accept the terms and conditions herein. Upon receiving the confirmation, please review the itinerary for accuracy, review the terms and conditions, and respond with any discrepancies. By accepting this reservation, you are confirming and binding your agreement of all terms and conditions. Upon booking our services, we reserve the right to charge the entire cost of the invoice prior to the actual service date. If multiple transfers are booked, you will be billed separately for each transfer, unless you have an account setup.

CANCELATION POLICY

All vehicles are subject to a minimum cancellation notice or the full amount will be charged.

• Sedans and SUVs – A 4-hour minimum cancellation notice.

• Executive Sprinters and Vans – A 48-hour minimum cancellation notice.

• Sprinter Limo – 50% Non-Refundable deposit to hold your date and time, if cancelled within 7-days prior the full reservation total is non-refundable. 

PAYMENT PROCESSING

• All reservations MAY be paid in FULL upon booking your trip

• Credit Card information MUST BE provided to secure your reservation.

• If you choose you can set-up an account

• The 50% deposit collected upon your booking is NON-REFUNDABLE.

• The CANCELATION POLICY goes into effect within the specified time prior to your reservation for your respective vehicle category.

GRATUITY

GRATUITY IS NOT collected by Xquisite Limo. Gratuity is given to the chauffeur during or upon completion of the service/trip and is strictly out of gratitude towards the chauffeur for their service. Service Fee is NOT to be confused with gratuity.  

SERVICE FEE

The Service Fee is an administrative charge that covers the costs associated with the provision of a service.

LUGGAGE POLICY

As a policy, we would like to inform our valued customers that the amount of luggage allowed may vary depending on the vehicle booked. We would like to remind our customers that bringing excessive or oversized luggage can result in extra charges, which will be billed accordingly. In addition, we also want to emphasize that our chauffeurs have the right to deny putting additional luggage that exceeds the vehicle’s capacity to ensure a safe and comfortable ride. Lastly, we would like to reiterate that no luggage is allowed in any vehicle’s cabin for security and safety reasons.

RATE ESTIMATE

The rate quoted, prior to your trip, is an ESTIMATE based on the information you provided at the time of booking. Rates are subject to change and can increase your rate if the following occur:

• Additional waiting time

• Airport Meet & Greet

• Any additional stops

• Any incurred cost(s) during the service/trip

• Fees for toll or parking are required.

• Overtime rates are billed in half-hour increments

RIGHT TO SUBSTITUTE VEHICLE

Xquisite Limo reserves the right to substitute a vehicle for any service, based on availability. If the vehicle reserved is unavailable for any reason, i.e., mechanical breakdown, safety precaution, or unforeseen circumstance, Xquisite Limo will send only a vehicle considered to be an upgrade to the originally reserved vehicle. Any upgraded vehicle(s) will be provided at no additional cost to the customer.

CHANGES

Any changes to your reservation require notice to our office by calling or 319-929-5466. 

NO CHANGES requested through your assigned chauffeur are guaranteed. The chauffeur is not responsible for updating your reservation or itinerary on your behalf prior to service commencing. You may have a new chauffeur to accommodate your scheduling changes based on our availability.

LIABILITY

Our goal is and will always be safe and reliable transportation services provided by top professionals. However, delays may occur. Xquisite Limo is not responsible for passenger expenses in the event of any issue that prevents the safe execution of service. Xquisite Limo is not responsible for service delayed or not rendered due to Godly events, i.e., mother nature or circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to mechanical failure, traffic congestion, road closures, accidents, flight delays, inclement weather, etc. In cases where we cannot dispatch a vehicle because of mechanical difficulties or an extreme weather hazard, either a replacement vehicle, a makeup of lost time at a mutually agreed date, or a full refund will be offered. While we make every effort to meet our obligations, the safety of our passengers and staff is paramount.

FOLLOWING ACTIVITIES ARE PROHIBITED IN ALL VEHICLES

• NO Smoking including vapes

• NO Consumption of alcohol by minors 

• NO Consumption of drugs

• NO Violent or unruly behavior

• It is illegal to hang out of the windows or emergency exits.

• Any fines will be paid by the customer and service may be terminated by the chauffeur with no refund.

• Vehicles may not be loaded beyond rated seating capacity per vehicle

SAFETY RESTRAINTS

The client assumes full responsibility in using the safety restraints provided in the vehicle and releases Xquisite Limo from any liability when such restraint is not used. It is the responsibility of all passengers on board, especially adults, to ensure all minors adhere to the use of such restraints.

LOST OR FORGOTTEN ITEMS

Xquisite Limo is not responsible for items left in our vehicles. We ask you to please check for your valuables before you leave the vehicle. If something is found, we will do our best to contact you and return the item. Any costs related to the return of items are the responsibility of the passenger or owner of the lost item.

DAMAGES

Customers assume full financial liability for any damage caused by them or any members of their party to our vehicle(s).

• Vehicle Cleaning Fee – $300.00 or more depending on drink and/or food spillage, smoke smell, vomit, damage, etc. and / or overall vehicle condition per occurrence by customer.

• Out of Service Fee – If the vehicle is out of service based on the incident or damage(s), the max daily fee per day will be charged until the vehicle can be returned to service.

EXECUTIVE RIGHT

Xquisite Limo expressly reserves the right to terminate or cancel service without any refund whatsoever if the chauffeur observes a violation of the policy as stated.